Understanding Your Imaging Equipment Service Agreements

            If you are considering to purchase a new diagnostic imaging equipment and
corresponding equipment service agreements (synonymous with contract), the level of
service required for the radiologists needs to be determined first. There are countless
factors to think about — budget, service provider preferences, availability of in-
house repair technicians, there are numerous service providers to choose from that
offer different products and service levels.
           First, radiologists should rank what factors are most important to them and
their practice. Second, knowledge is power, so knowing the difference between the most
common types of service agreements will help radiologists make a more informed and
efficient decision.
         Below are the most common types of diagnostic imaging equipment service
agreements:
• Full-service
• Business hours
• Extended business hours
• Extended business hours and weekends
• Preventive maintenance (PM) only
• Time and materials
• Loaner or depot service
• Inspection only
• Calibration only
       In the next page we will explain the detailed difference between the above
mentioned agreements of imaging equipment service (mobile x ray machine, digital x ray,
c arm machine, etc.)